Road To Success
Oct 10, 2019
What are we, the greenhouse, garden centre and landscape companies, doing to create a showtime experience for our customers?
Oct 3, 2019
The million-dollar smile
A big smile turns us into better customers, and better customers not only spend more, they are loyal as well.
Sep 18, 2019
Close the sale
Learning to be a better closer means listening to what customers are asking, then meeting their needs.
Sep 3, 2019
Stories from the front lines
Well run, well displayed and well stocked garden centres and greenhouses are successful.
Apr 1, 2019
The time machine
Being at our best with customer service, keeps us on the road to success
Mar 1, 2019
When times get tough
It takes real talent to offer quality, selection and service in a retail garden centre.
Feb 1, 2019
Winning the game: Wow
Our garden centres, greenhouses, supply yards and shops need to be destinations. We have to give people a reason to stop into our places of business.
Jan 14, 2019
Taking care of ourselves
We take care of people, we take care of plants and more. There is no shortage to the things that we oversee, supervise, manage and take care of. It is in our nature. It is who we are.
Nov 1, 2018
Emotionally charged business
The more we tap into emotional selling, the more successful we can be in our careers.
Oct 17, 2018
Manager of guest expectations
Managing experiences and expectations of customers keeps businesses on the road to success.
Oct 4, 2018
Young people and our trade
It is our responsibility to teach and pass along our skills and knowledge to our children.
Sep 4, 2018
Sometimes we play hurt
Learning to stay positive, even when things don't seem fair, and to make the best out of what life has to offer.
Jun 13, 2018
The value of time management
Smart time management increases productivity, financial success and personal serenity.
May 2, 2018
Successful people see themselves not as risk takers but as opportunity explorers, prepared to learn from their mistakes
Jan 9, 2018
Clean up your act
Cleanliness in a retail operation reduces stress, saves time and makes money for your business.
Jan 1, 2018
Cut from the same cloth
Many of us from the green trades, are cut from the same entrepreneurs’ cloth which helps us on the road to success.
Sep 27, 2017
The spring round: Change and staying the same
Customers have higher standards expectations from independent retail garden centres
Jul 31, 2017
Value is subjective
Value is determined by the willingness of a buyer to pay a certain price, and only that price.
Apr 24, 2017
Can we see the future?
Future success for garden centres will be those that offer exclusive or hard-to-find products along with a continued good service to their customers.
Nov 10, 2016
Keep it simple
Rod MacDonald explains why in sales, like so many aspects of life, "keeping it simple" is a useful mantra.
Sep 28, 2016
Service improves sales - September 2016 Landscape Trades
You've heard of ABC (Always Be Closing); try ABB (Always Be Building) - lifelong relationships with customers.
Jun 1, 2016
We need each other
We all have a strong need to share with others, particularly those who have a real understanding of our individual situation.
Apr 6, 2016
Potholes and pitfalls
Rod McDonald draws on his years of experience in garden centre retailing to help others avoid setbacks, and stay on the road to success.
Oct 1, 2014
How to be an entrepreneur
Tips to be successful and to help avoid becoming one of those bankruptcy statistics.
Sep 1, 2014
Are you an entrepreneur?
Running your own company is not easy but are you the right kind of person for the job?
Aug 1, 2013
Goals chart the road to success
Goals keep us focused. Goals ensure that we are doing what we are supposed to be doing. Goals remind us that we cannot be all things to all people.
Jun 1, 2013
Listening: On the Road to Success
Customers will tell us what they really want to buy, if we take the time to listen.
Mar 1, 2013
Old school service, exceptional retailing
Even with changes in business of web pages and an online presence, old-school retailing still works.